Customer Service Representative

Customer Service Representative

Staffline Ireland are recruiting a passionate, talented and motivated Customer Service Representative for our Newry based client, the ideal candidate should have a proven track record of hitting sales targets and managing customer relationships. The ideal candidate will thrive under pressure, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the Operations Managers, the position will be an integral part of the organisation.

Essential Functions & Responsibilities:

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system
• Verifying orders, including customer's personal information and payment details.
• Dealing effectively and efficiently with customers' requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints
• Proactive telesales function within the sales office focusing on individual and team KPI's.
• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

Essential requirements:

• A minimum of 1 year's relevant experience in Customer Services, using a similar system in a similar industry.
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
• Self-motivated and organised individual.
• Strong telephone communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Have the ability and confidence to develop own technical product knowledge.
• Demonstrate strong administrative and communication skills, both written and verbal.
• Maths and English GCSE grade C and above.

Desirable Criteria:

• Working for an importer/distribution company in a similar role.
• Previous experience of using an ERP system.
• Previous experience of working with construction products.
• Have full driving licence and access to own car.

Employee Benefits:

• 28 Days Holidays (including stats, Christmas & New Year Shutdown)
• Option to join a contributory stakeholder pension scheme after three months service
• Option to join the company's health benefit scheme after six months service
• Workplace Bonus Scheme
• Employee Assistance Programme
• Social Events
• Cycle to work scheme
• Staff health and wellbeing programme
• Free on-site parking
• Branded clothing
• Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/fruit/bread and butter
• Opportunity for personal and professional development and attend external training seminars
• Free Coffee, Hot Chocolate, Tea, and Fruit provided daily.
• Friendly and supportive working environment in state-of-the-art facilities

Working Hours: Monday - Friday 9am - 5.30pm

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up-to-date CV by clicking the button.